T-Mobile Hot Spot Marketing drops the ball

It really pisses me off to get a communication from a company as a customer when they clearly don’t know that. Here’s an example from an email I received a few minutes ago from T-Mobile:

Upgrade to an Annual or Month-to-Month rate plan and get 30 days of free T-Mobile HotSpot Wi-Fi Internet service.
You’ve experienced the freedom and convenience of T-Mobile HotSpot. You know how wireless broadband service makes it easy to stay connected when you’re on the go. Now you can sign up for a T-Mobile HotSpot subscription plan and get 30 days of Wi-Fi Internet service-absolutely free!

They’ve clearly created a catch-all for anyone who has signed up, rather than focus on some basics here. I AM a monthly subscriber and have been for about 6 months. It’s unlikely that their customer file is that old, though certainly possible.

They might think it’s OK to send this kind of stuff out since they used both annual as well as monthly, but it would have been much more compelling to try and sell me on the benefits of switching to annual (I assume based on price) instead. Instead of responding I’m ranting, so mission failed. I’ve made sure to tell at least 10 of my friends…

Bloglines Updates

So nice to see keep as new… I am often cruising through a bunch of stuff and want to recall one for later – this makes it quite easy to do without having to leave a bunch of tabs open in Firefox.

We pushed out a couple of cool new features last night on Bloglines. First is ‘Keep New’, which lets you mark individual blog entries as unread. The second is ‘Related Feeds’, which are a list of feeds that are similar to the feed you’re reading. This compliments the Bloglines Recommendations, which are personalized for each user. [wingedpig.com]

WP 1.3

I’ve been playing with Nightlies from the WordPress dev team for a while and have activated a new one tonight which enabled me to switch to the Kubrick theme which seems to work quite well.

I’ll let it stick for a bit and see how it goes. I’ve got my older template which while it had some quirks (my fault) also had a personal touch as well. Have to mess around and see about tweaking things.

I’m open to suggestions or comments if you’ve got them.