My experience here in Finland is that u can go to a store and get good service in the matters of warranty. i.e during two years warranty time they have taken the device to service and it has been sent back problem solved. I dont remember it taking that long, but of course it usually lasted few days if they couldn't solve it at the store.

All this is included in the price of the device, I don't have to buy additional Nokia care packages. I am not sure how it works with Apple warranty and what kind of service u get with additional paid service packages, but if everything I hear about geniuses giving new phones when something has gone awry falls into normal warranty included in the price of the phone, that is indeed good service. I once got a new battery for my N82, and that I got instantly, so no difference there.

As rebuilding the device, it didn't sound too uncomplicated on the iPhone. There were a lot of arranging to do as well.

For rebuilding a Nokia phone I think u could use the back-up file (I periodically do those with PC-suite and the N97 even back-ups information automaticly to a separate memory card because I have enabled that function in the settings.) to do that, but I haven't had the need. The one time I had to rebuild the phone I wanted set it up differently, I am not sure how the back-up feature works. I think it does not install the programs, but at least the files should be there.

So, media u can sync, settings and address book etc, comes with the back up, so u r left with the installing the apps. U don't have to hunt them down, because the files are in the back-up and even Ovi store have feature, where u can redownload everything from the your profile's information page (Iam not going to say Ovi store is as good as iTunes, when it clearly isn't, but this is a new feature showing that even Ovi store is evolving). I am not saying all of the above works just like that, because ppl tend to have differencies on what kind of media they have and so on. It is of course a blessing for Apple that they can restrict the way people can use their phones..:).

Updating firmware goes without hitch nowadays and u don't normally have to do anything after that. Everything is there like it was before the uppgrading, u just start using the phone as before.

This reply is sent purely to give some information about what kind of service u should get when Nokia service works as it should be and how u can rebuild a Nokia device.

I understand u r happy iPhone user and my original comment was not meant to be a provocative one, just just a bit cheeky, like the few comments above..:)

My experience here in Finland is that u can go to a store and get good service in the matters of warranty. i.e during two years warranty time they have taken the device to service and it has been sent back problem solved. I dont remember it taking that long, but of course it usually lasted few days if they couldn't solve it at the store.

All this is included in the price of the device, I don't have to buy additional Nokia care packages. I am not sure how it works with Apple warranty and what kind of service u get with additional paid service packages, but if everything I hear about geniuses giving new phones when something has gone awry falls into normal warranty included in the price of the phone, that is indeed good service. I once got a new battery for my N82, and that I got instantly, so no difference there.

As rebuilding the device, it didn't sound too uncomplicated on the iPhone. There were a lot of arranging to do as well.

For rebuilding a Nokia phone I think u could use the back-up file (I periodically do those with PC-suite and the N97 even back-ups information automaticly to a separate memory card because I have enabled that function in the settings.) to do that, but I haven't had the need. The one time I had to rebuild the phone I wanted set it up differently, I am not sure how the back-up feature works. I think it does not install the programs, but at least the files should be there.

So, media u can sync, settings and address book etc, comes with the back up, so u r left with the installing the apps. U don't have to hunt them down, because the files are in the back-up and even Ovi store have feature, where u can redownload everything from the your profile's information page (Iam not going to say Ovi store is as good as iTunes, when it clearly isn't, but this is a new feature showing that even Ovi store is evolving). I am not saying all of the above works just like that, because ppl tend to have differencies on what kind of media they have and so on. It is of course a blessing for Apple that they can restrict the way people can use their phones..:).

Updating firmware goes without hitch nowadays and u don't normally have to do anything after that. Everything is there like it was before the uppgrading, u just start using the phone as before.

This reply is sent purely to give some information about what kind of service u should get when Nokia service works as it should be and how u can rebuild a Nokia device.

I understand u r happy iPhone user and my original comment was not meant to be a provocative one, just just a bit cheeky, like the few comments above..:)

If I had needed to hard reset to start over which never happens with other devices – I would have had to rebuild from scratch, something I've done countless times. That process usually takes hours or manual “labor” and sometimes a day or two until you are back again. Compare that to Apple's one-button restore.

My experience with Nokia (since I know that's implied) has not been the same on the repair side either …

I have received a number of devices over the years (gratis) and most have been great, though there were a few bumps.

- My N91 just bricked out. It was sent into repair (no stores / repair options) and came back fixed, yet was still busted.

- I had a device (believe it was the N70) with one of the batteries Nokia recalled. I filled out the form to get a replacement, waited and nothing ever arrived.

- On my first visit to the Nokia Flagship in NYC, I was looking to update the firmware on my N73 as I did not have a PC and there was (and still is) no way to do this from a Mac. The store refused to help. They would not even permit me to do it myself just on one of their PCs. I suppose they are mitigating the risk a bit, but still …

I think not.

Some devices let u change the battery without all that..:).