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Hoping Nokia Listens and Takes Action

Thanks to IntoMobile, I’ve discovered this video which captures so many excellent critical points about the N97 …

The N97 represents so many things that are just plain wrong with how Nokia typically brings a product to market.  Instead of waiting until the all pieces are in place they ship and expect that customers will be fine with a firmware update (or three) until the dust settles and you finally have the product you thought you bought in the first place.

What Nokia seems to have failed to recognize is that the market has shifted and consumer expectations are considerably greater thanks to the competitive spirit driven by the iPhone and quickly followed by Android, Blackberry and Palm.   You can’t keep pretending to get it right and then fix it later.  There are simply too many other products available that suit the needs of quite a few customer segments.  As you might notice from this helpful chart Apple is quickly working it’s way into the business set as well …

SAI chart_of_the day

Things have to change at Nokia and in a substantial way or sadly we’ll just continue to see the market share numbers drop … complacency is not the answer. As a long time loyal user and fan, I find it frustrating that so little has changed since the arrival of the iPhone – which is clearly the marker by which the shift in consumer understanding and usage changed considerably. It seems so clear to everyone, yet Nokia continues to do it all over and over again.

Don’t even get me started on services …

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A Mobile Challenge!

Calling all mobile device manufacturer’s, carriers and anyone else who wants to play!

This is your chance to prove just how reliable your high end devices are!  I’m tired of seeing low battery warnings on my mobile devices before the end of a business day and am looking to you to prove me wrong — that there is actually at least one power device that can handle this seemingly simple task.  My normal usage is probably more aggressive than the average consumer and I’m looking to find the most robust smartphone on the market.

Here’s what you can expect your devices to have to survive …

  • I wake each day around 5am using the phone as an alarm.  It is then, that I unplug and really begin my day on battery.  I’ll check email from multiple accounts, take a peak at the weather, twitter and facebook.
  • I typically then work out and use my mobile for music.  I’m open to tracking the workout as well via whatever app you recommend, but typically use my Garmin to capture sports telemetry.  Post workout it’s back to check in with my various feeds as above and then off to the train …
  • On the train is where your device is going to experience some heavy usage and my commute is 90 minutes total in both directions.  The train itself is an hour and during that time, you expect the following type of usage: email (mulitiple accounts), twitter, facebook, extensive web usage (mainly google reader), ebooks and multimedia (music mainly).  I’ll probably check in on foursquare at both ends as well … I’m usually at the office by 9 though sometimes later like today.
  • During  the course of my business day I make a few calls, stay on track of upcoming meetings (exchange sync), and check-in occasionally with Foursquare (lunch), twitter, facebook and google reader.  Much of my information flow switches to the desktop during the day, but as I move between meetings mobile usage does come into play.
  • I’ll probably snap some pictures and upload them to various services as well … just part of a normal day.
  • The return commute is much like the morning.  I tend to take a train anytime between 6 and 8pm so your device needs to be able to last until 9pm.

In my experience the only device that has come close is the Nokia E71.  The iPhone 3GS ranks among the worst performers … requiring multiple top-ups throughout the day.  Other failed devices are the Nokia N80 and T-Mobile G1.

Here are the basic rules:

  • I’m happy to use my SIM card, but only have a personal account on AT&T so if you want to submit a device to this test, I’m requesting that you cover the data and call plan during the trial.
  • All devices must have 3G service in NYC.
  • All devices must fit into the “smartphone” category.
  • I’d like to test all devices submitted over a few days to understand what’s normal and to make sure they all get a fair shake.
  • All devices will be loaner.  I’m not looking to take your phones … just test them.
  • There’s no prize other than bragging rights.  I’m an individual not a company and can’t offer anything other than that.

If you are interested in participating, please leave a comment with an email in the contact field so I can reach out with an address to send things.  If you have any questions, please also leave a comment so others can benefit from the shared knowledge.

I’d like to test a good range of products, but what gets put into the ring will be up to you … I expect this to take a few weeks if all goes as planned and hope it’s fun for everyone.

Let’s get it on!

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When are iTunes and the iPhone going to grow up?

I believe Palm and Windows Mobile devices have had the ability to install applications over bluetooth for at least 10 years, probably longer. My history with S60 is shorter, but there has never been a time when I was unable to install something over basic bluetooth or USB. Apple has severly limited (as in removed) this functionality and as anyone who’s used the iPhone can attest, you can’t use bluetooth access to send and receive files or any data for that matter. Rememeber beaming? Palm invented (in 1992 I believe) that nice feature to make it simple to send your business card to another user … As an interesting footnote in gadget history, the Palm also cost $299 when it was released.

iTunes has a lot going for it. It’s the dominant media management software thanks to the market dominance of the ipod. With the iPhone Apple delivered what is probably the strongest sync solution of any mobile phone. Other’s have similar desktop solutions, but the simplicity with which iTunes is able to handle all your data is stellar.

So what could possibly be changed?

The strength of iTunes desktop sync is actually its biggest weakness. While you can have up to 5 computers authorized to play your media content from the iTunes store, you can only sync your device with a single machine. What’s the point of this silly limit. It’s hardly difficult to move files around via the broader internet if you like and maintaining basic playcounts and similarities within a library are not that hard. Though with iTunes you essentially have to hack the system in order to even manually copy files to a mobile device – forget sync. Media is an easy target as that effects more people and the limit is probably driven out of a paranoid legal department wanting to appease the ignorant MPAA and RIAA.

What I don’t understand though is why other parts of the iTunes sync system are simply blocked because your iPhone is already associated with another computer. I have 5 systems in my iTunes world. There are actually more if you count the additional OS installs I’ve done on the netbook, but regardless I have 5 computers authorized to play content. I’d actually like to sync some data on 3 of the 5 and this is impossible if you play by the rules.

With the current restriction, I am unable to install or backup anything outside of my main desktop, period. In my considerable experience with other mobile platforms (years of Palm and S60 devices) this rule has never applied. Going back to my early palm days I used to use the device as the actual conduit between machines to maintain the same data in multiple (work and personal) systems. With S60 my plan evolved a bit thanks to the evolution of server sync. Today the bulk of my PIM data comes through exchange but with the iPhone I am also syncing personal data through my home config which includes multiple iCal calendars.

You get the point, there’s a mix … There is however no mix of where my device data can reside. Apple has decided that for me based on where I first did my sync. I purchased the iPhone 3G S on my way to work last week and because I wanted to have some media on it for the commute home, I did a sync (and backup) with my work pc. When I later connected the iPhone to my home computer, I received the following warning:

itunes bs

As you can see, you will actually LOSE the data that’s on your device in exchange for the right to sync with another one of YOUR authorized systems. WTF? It’s my data yet I have no control over how I use it? Right … I’m currently beta testing Pocket Universe (as noted in my previous post). The only way to install a beta app is via iTunes … and as you can probably guess at this point ONLY the main iTunes. If you want to install from a different machine, iTunes will actuall ERASE the apps you have on your device in exchange for what’s on the desktop. Um, NO! How about this … since iTunes is the sole conduit for applications do a damn backup and since you know there won’t be any surprises with where things have come from – applications and downloads are even all connected to your apple ID which of course drives the iTunes ecosystem.

I’m used to being in control of my data – how I access it, where I back it up and when and where I want to change it. When is Steve going to allow the iProduct to actually be myProduct?

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Palm vs Apple

There’s no doubt in my mind that the Palm Pre is going to be a winner …. if they don’t get sued by Apple for patent infringement for the multi-touch BS that just went through. Engadget has a great analysis on the topic and shows how Apple actually borrowed a few tricks from Palm’s IP library … Should make for an a fascinating court case if it goes down. If the Pre does make it through without issue, it opens the door for others to implement multi-touch in a similar way … everyone could win.

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Palm’s Synergy could be game changing

While they clearly still actually have to deliver on the vision here, the intent and initial demo of Palm’s Synergy concept are amazing when you consider what’s happening. Instead of having to sync, the device is seemingly aware of your various accounts across work and personal services and just able to present the relevant information in context. Even when looking at a single calendar, you are gently reminded of previously booked time from your personal life … When reviewing a contact, you can see all your information from Exchange, Gmail and Facebook (as well as others) in a single contact card!

I’ve been messing with sync for probably as long as I’ve been playing with mobile devices and to say it sucks would be putting it lightly. Sync is just too damn hard and even when it works well across systems you typically end of up data that’s intermingled poorly. That is you don’t want your work colleagues personal email to come up by default in Outlook since that’s somehow the sync logic. Instead Synergy leaves your various account data in place and “simply” presents it within the Palm Pre. I love this idea. As initially mentioned, they actually have to deliver here, but it’s looking damn good.

Well done Serko!