Hoping Nokia Listens and Takes Action

Thanks to IntoMobile, I’ve discovered this video which captures so many excellent critical points about the N97 …

The N97 represents so many things that are just plain wrong with how Nokia typically brings a product to market.  Instead of waiting until the all pieces are in place they ship and expect that customers will be fine with a firmware update (or three) until the dust settles and you finally have the product you thought you bought in the first place.

What Nokia seems to have failed to recognize is that the market has shifted and consumer expectations are considerably greater thanks to the competitive spirit driven by the iPhone and quickly followed by Android, Blackberry and Palm.   You can’t keep pretending to get it right and then fix it later.  There are simply too many other products available that suit the needs of quite a few customer segments.  As you might notice from this helpful chart Apple is quickly working it’s way into the business set as well …

SAI chart_of_the day

Things have to change at Nokia and in a substantial way or sadly we’ll just continue to see the market share numbers drop … complacency is not the answer. As a long time loyal user and fan, I find it frustrating that so little has changed since the arrival of the iPhone – which is clearly the marker by which the shift in consumer understanding and usage changed considerably. It seems so clear to everyone, yet Nokia continues to do it all over and over again.

Don’t even get me started on services …

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