If you are in the market to save a few bucks and have an Earthlink account, you might want to try this tactic. I called to say I wanted to cancel (which I did) and when the first CSR put me on hold to get my confirmation number I knew I was being transferred to the “save team.” The guy comes on and makes me a few deals I can’t refuse… I honestly did not hear the first one (damn I’m tired) but the second offer was for $9.95/mo unlimited with 30 days free.
I really did cancel my account as I have too many email accounts as it is and have other ways of getting online. If you use earthlink as your primary path online, you might benefit from paying half what you do now.