The future of payments and loyalty is here now


Imagine a world in which you easily pay without having to carry your wallet. You can manage who has rights to pay within your family and manage preferences easily from your mobile or web. Imagine the surprise and delight of being recognized automatically as you are  rewarded with personal content that regularly enhances your daily experiences.

All of this is available today, but so far only exists within Walt Disney World.  I’ve just returned from a family trip and the Disney Magic+ band was an amazing aspect of the trip.  The bands are linked to your account which tracks hotel and restaurant reservations, members of your traveling party and preferences you’ve set for things like FastPass+ or access to special events.  Once you are on site, the band serves as your room key, ticket to the park and FastPass+ gates as well as payment for just about anything you might consider.  I’ll get to the one (ok two) exception(s) I found in a moment …

My family arrived on Thursday and that day I carried my wallet as I always do along with phone.  It became clear very quickly though that the wallet was simply redundant and I left it in our room for the days that followed.  Entering the park is a simple tap on the sensor touchpoint which after a few seconds glows green to confirm you are clear to go.  Band wearers with payment capability are also asked to confirm their identity via a quick finger print touch for ID.  What’s interesting about that piece is that you haven’t previously conceded your print (unless you’ve been to the park previously though I doubt that’s used).  I’m guessing it’s used as a backup for a fraud check as you’d have a biometric print on file to review.

Inside the park, you can use the band to pay for anything you need or want along the way.  Food and souvenirs can be paid for with a simple tap and confirmation via PIN.  If a photographer snaps a pic of your family they can tap the band to map the image to your account. I noticed that the images were available within about an hour which is pretty amazing (and a bit unnecessary even) given the volume of traffic and level of activity the typical party has going on.  In restaurants with table service each server and many of the hosts have iPod touch or iPads with scanners mounted on the underside of the cases in which they sit.  When it’s time to pay / be ID’d the process is quick, painless and frankly a pleasure.

One of the more interesting aspects of the bands though is how you are identified while enjoying a ride.  At the end of many of the more exciting sites there’s a picture wall which shows you enjoying things … these images are automagically synced to your account as well!  While pretty much everyone runs over to enjoy the pictures, Magic+ users are informed the images are already waiting for them which is pretty amazing since there’s no action required.  The bands are RFID which allows them to be scanned from a bit of a distance … I’m not sure what frequency they run on, but it’s enough of a distance that you have no sense the scanner is nearby.  They enhances the impact of the images auto-syncing to your account.  While I did not witness this firsthand, I believe it would also enable Disney Cast Members (park and resort staff) to seamless wish people a happy birthday, anniversary etc which today is largely managed through buttons people proudly wear.

All in the experience was pretty excellent.  I did however run into two small glitches in the matrix.  The first was in a vending machine in our hotel.  The machine accepted bills and NFC payments, but not the Magic+ band which feels like a miss given the use in 99.99% of the rest of the park.  The other was when I had the concierge adjust and change a dinner reservation and was asked for my credit card to hold things.  This one was a surprise frankly as there was a card on file for our bands and rooms and really felt unnecessary – especially since payment for the meal out be managed through the band!

Quick note on the vending machine as well … As it offered NFC, I tried MANY times to get Apple Pay to work, but it failed and eventually took the NFC function offline (literally deactivated) after a few tries.  The machine actually suggested I use a softcard (ISIS) which was the first I’ve seen in the wild … after a trip back to the room for my wallet I was finally able to buy a bottle of water – with cash.

The Disney implementation of Magic+ bands shows how proper consideration can really deliver a high value, low friction experience regularly across quite a few use cases and is something I hope others will learn from.  When you can control the end-to-end it’s certainly easy by comparison, but it did cost Disney around $1 Billion to roll-out.  The best part was it was very clear that everyone around was able to use it, not just techie types.  Additionally and perhaps even more importantly while there’s a lot of complex technology in place, the experience was not technical but rather more personal and allowed more positive human interaction.


Massif Management: Surf Photographers

More Salty Pictures via slideshow at the link below. #solid.

This past fall, Jonathan Feldman formed Massif Management, a photo agency that represents a group of young surfers who are also photographers. “They’re ‘surf photographers’ insofar as they shoot waves and wave riders, but they’re also working across any number of different genres, from art and fashion to travel,” Feldman told me. “Still, for all these guys, surfing is an abiding passion, and I think you feel the presence of the ocean in their photos, even when they’re working away from the water. They make salty pictures.”
via The New Yorker.

AT&T and Metro North Testing Wifi?

I spotted a new hotspot while waiting to depart from Grand Central tonight …

ND ATT Metro North Trial

Unfortunately, I was unable to connect from my iPhone or laptop, but signal was pretty decent for a few fleeting moments regardless. I really hope that this is an active test and that wifi starts to rollout. Currently there is wifi along the train line via Cablevision, Time Warner and Comcast though it’s impossible to actually use on the go.

Battle of the cable company wifi networks

I obviously have no helpful information on this possible test, but can say I’d be very interested in using it and would even pay.  AT&T is looking to glean an extra $45/mo for tethering and while that would be bandwidth I could use all to myself, a slightly slower shared connection would be of great use.  I tend to use the iPad rather than my laptop, but there are plenty of times when the laptop would be handy …

I wonder if Metro North is serious with this and even if they’d consider free.  For pay, I’d love to see it packaged or validated with a monthly rail pass.


JetBlue Fails Their Own Digital Savvy Test

This morning I read about how JetBlue used Twitter to try and test the agencies pitching for their business.   I think it caught my attention as I had a Jet Blue flight booked for later in the day …  Well fast forward a few hours to that time and suddenly I’ve got a reason to reach out to JetBlue about my family’s experience today.  It wasn’t great.

On the way down to Florida, we were booked in 4 seats in row 1 and our last seat in row 18.  Not exactly stellar and something only a computer would do.  We had to actually forfeit the row 18 seat and checked our car seat once on the plane in order to make sure the whole family stayed together.  Traveling with three small kids can be stressful and not being together only amplifies the potential challenge of keeping everyone calm.  JetBlue has said (via the flight attendant) that they’d be looking to reimburse us for the lost seat … I guess we have to wait it out on that one.  I didn’t tweet it, but I’m posting it now.

Today was our return trip and while our seats were booked together, we were in the back of the plane.  Not ideal, but certainly acceptable -being together was the most important detail.  While waiting around for the boarding call, I tried to see if we might move forward a bit (we were booked 2 rows from the back).  I waited patiently and politely and stood quite when a passenger was called up from the back of the line to be helped first.  Her issue was apparently far too complicated and used up any available time for me.  Instead we got a gruff, there are no seats to move around (after the passenger ahead in line moved).  OK …

About 5 minutes later the pre-boarding call was announced and we immediately made our way over to the gate door.  The JetBlue attendant looked at our boarding passes and gave us an earful about not coming over sooner for the pre-board even though she had literally just announced it.  Instead of letting us on the plane, we were asked to stand to the side while other rows for main boarding started.  There were at least 3 other families who also found the same experience and all were surprised to find that there wasn’t a pre-boarding and that we were being scolded for not respecting the call (that had just happened).

I’ve traveled far too much to know getting angry with the person behind the desk never leads to anything good for you, but man the families were livid.  We all have small kids and definitely need more time to get on the plane, deal with car seats unpack etc.  Not today …   My family was cool.  We got on board eventually and I was able to get the car seat belted for my son, but one of the other families ran into an issue and started to get quite nervous about securing their child safely.  Joe (real name) from JetBlue came over to help but got testy with the nervous parent who was certainly pushing to get things resolved.  We heard Joe scold the dad by saying “I don’t come to your office and tell you how to do your job, so don’t tell me how to do mine.”  I can’t help but think that extra time we all wanted during pre-board would have been exactly what we needed right then.

Back to the original tweet test … I tweeted this as it was happening today – twice.  JetBlue?  No comment today … tomorrow won’t matter.  Let’s not forget this social media stuff is a two-way street, JetBlue.  Looking at you, @martysg.  Comcast and Zappos don’t need #sneaky hashtags, they pay attention and respond within a reasonable amount of time – sometimes surprisingly fast.

BlackBerry Bold 9700 initial thoughts

I’ve been using the new BlackBerry 9700 for a bit over a week and it’s an impressive device. The last BB I used was a curve from about two years ago and it is immediately clear that the platform has matured to accommodate applications and multitasking.

In the past my experience aside from email and ota sync of exchange, was pretty negative. The curve was a very underwhelming device once you started to consider it a smartphone. Multitasking brought it to its knees and made anything in addition to email rather unpleasant.

The new Bold 9700 is a refreshing change. I really find the experience to be solid. The 9700 truly excels as a communicator which clearly remains the core blackberry sweet spot. The unified inbox is a very smart idea and let’s you focus a great deal of attention in a single streamlined place. Multiple email inboxes, gtalk chats, facebook notices (which open contextually in the app!) blackberry messenger chats and sms messages all in one place really rock. I still like to move between the various comms modes but staying connected cross channel in one place is awesome.

While the 9700 is my main work device I am still exploring apps and getting a rich feel for the platform and app ecosystem. I have yet to purchase any apps, but have spent a fair bit of time with BB App World. Its easy to see where it is heading and the initial roll out is admirable but there are quite a few issues … To name a few:

Even after sharing my imei and specific device on the web I still get apps that are not compatible. Fail.

App World is a bit tedious. Its nice that you can download multiple things but navigation requires too many steps. If you find an app online either from the desktop or mobile you often find a page that gives you a choice of downloading within app world or actually downloading app world itself. Why wasn’t the store even on my brand new flagship by default??

Back to the device itself…

The keyboard takes a bit of getting used to but once you have a feel its super to type on. I can type much faster than I ever did on either the Nokia E71 or E75. No contest really.

The speed at which you can process incoming messages as well as crank out what you need on the go is outstanding. Mobile productivity is way up compared to both Symbian and iPhone usage. Exchange integration is amazing with BES. I realize that’s quite a premium compared to the more standard consumer facing BIS but it truly is a robust solution. I know Nokia is trying to compete with this via Mail For Exchange but in the past few years I have experienced far too many halted syncs and errors to believe that’s really an appropriate enterprise solution. On the consumer side perhaps there is more tolerance but I’ve lost some faith after so many hiccups.

I’ve started to use BB Messenger with some teammates and see that really in the same way that Nextel offered Direct Connect (sans voice). It’s a solid choice for chatting in either one to one or groups on the go and is an sms beater (with threads!) If everyone is on the platform.

The browser has improved and is tolerable. At best it gives S60 a run for the money but has nothing on the webkit offerings from Android and iphone. For me it gets the job done as needed but it is not my goto browser. I do really like the use of keyboard shortcuts and how easy it is to initiate a new page or search. Tabs would be excellent and I am unsure why this was omitted …

Call quality, camera (with geotagging) and memory usage are all solid. It seems impossible to understand what apps are currently running vs recently run in the task switcher but as I have yet to run out of RAM this seems like a minor point.

I will probably have some additional points soon but thus far the current Blackberry system is quite solid and something I would definitely recommend.

Btw – I wrote this post on the 9700 while on the train home. Pandora was streaming nicely in the background the whole time.

gogo internet on american sfo to jfk

gogo internet on american sfo to jfk

That’s a pretty close to live speedtest coming from my flight from SFO to JFK and while the upstream is far from awesome, I don’t even care.  I’m cruising through mail, tweeting and (obviously) blogging with ease.  This is a completely game changing travel experience and something I hope goes to many more flights and airlines soon.

I should note the service costs $15/ flight but I am surfing free thanks to a summer promotion from American Airlines.

MetroNorth Bloggers

David Parmet just launched MetroNorth Bloggers which is a aggregator for the wait for it … MetroNorth Bloggers. If you are familiar with MetroNorth, you’d know that this is the primary commuter path for those of us living to the North of teh city in Connecticut and Westchester County.

The site looks like it will be a very cool way to see what’s being said in our local market and I’ve subscribed immediately. It’s great to track the conversations happening close to home. I hope this will actually encourage more discussion and even lead to some meetups as well. Thanks David!

Update on My Netbook Usage

Samsung NC10-14GW netbook

I’ve been using the Samsung NC10 as my main travel system (also carrying my work laptop) since the end of December and I thought it would be worth reporting on my findings to date.  In general, the NC10 performs admirably for every request I’ve made though it’s not hard to find the edge of the netbook limit either.

Since buying the NC10, I’ve traveled abroad twice and found that aside from needing to connect to my office’s VPN, I can do everything I need with ease during the course of a business day.  I can email, IM, video chat, browse sites, open office docs, play media etc.  The battery in Windows XP goes basically the whole day though I actually rarely run XP as was pre-installed.  Instead, I’ve been using a combination of Windows 7 and OSX as my primary systems – mainly Windows 7.

Both OSX and Windows 7 use more power, but are infinitely more pleasurable to use over XP.  I accept the lesser battery capability in return for user experience and will definitely remove XP when Windows 7 is properly released.  OSX is something I run when I want to use a Mac specific app like iPhoto though after this vacation I will probably not do that too much more moving forward with this current rig.  As much as I like running the Mac side of things, editing high resolution media is not very efficient on the current Atom spec.  You really need more horsepower and ideally a GPU to complement the CPU.  This would most likely reducer battery life further, but again it would be worth the sacrifice to let something this size serve as a primary computer.  I’d pay more for this privledge as well.

This past week, aside from shooting a few hundred RAW images of my kids, I’ve also captured a lot of HD video clips with a Flip MinoHD I received from my wife.  It’s basically impossible to playback these clips at full strength … they play fine in smaller preview scale, but fullscreen HD is just too much to ask for a low powered system in these initial netbooks.  While I would not be looking to edit or playback HD video or edit RAW images on a daily basis I actually lost track a bit that my computer was indeed a netbook.  Of course I know it’s a netbook, but since it really is an incredibly versatile system, I don’t really consider it secondary.  This last thought is something I think is pretty impressive … While the intent of the netbook as it was sold was as a low cost, reasonably powered computer you can actually do a ton of stuff with it – and not really consider the limits unless you start to venture into richer media.

For me, the netbook is still a very strong category of computers and I look forward to upgrading to a more capable system at some point this year when things evolve.  For a typical user these current and even the soon to be released computers will serve a very wide segment and after a few months of use, it’s not hard to see why they are selling well.  In these financially unknown times getting a lot of return on a small investment is a great deal.

The Best Customer Service Letter Ever

Just go read it.

Richard Branson apparently called the guy personally and invited him to particpate in meal planning as well.  I would be pissed to find such garbage on a long haul flight like this too – especially for a high end airline like Virgin.  Seems they’ve taken the right steps to keep the customer and won some fantastic press as a bonus.  Well played.

Do you need or even want an instant-on netbook?

There’s been a good deal of chatter and even video posted lately about Hyperspace, Phoenix Technologies instant-on OS for netbooks. Sony seems to have felt the pressure as well launching the Sony Vaio P with their XMB start-up option.

In both cases, you get a limited OS but access to things you are most likely to want to check quickly – email, web, voip music etc … It sounds good though as I’ve thought about my own usage, I don’t actually turn the machine off. My laptops and netbook are basically always on. I put things in standby when they go in my bag for my commute and even when I’m heading to the airport. I’ve never felt that the limited loss of battery life was substantial enough to be concerned with or something that warranted turning the computer off to conserve.

According to liliputing, the boot time savings is about 30 seconds on a Lenovo S10 they tested recently. AllThingsD recently gave this a test as well:

“It’s misleading to say that the Phoenix HyperSpace products offer a faster way to start up your computer, because they don’t actually open Windows, which is your computer’s heart and soul. Instead, they offer a primitive, bare-bones user interface that relies on Web-based applications. For example, you can send and receive email, but only by using a Web-based email program like Gmail or Hotmail. Documents must be created using a program like Google Docs, and when you watch videos, you must use a player like YouTube rather than something like Windows Media Player or QuickTime. Photos can be viewed either via a photo Web site like Flickr or in the HyperSpace browser. Nothing like Word or PowerPoint is available in this slimmed-down environment.”[AllThingsD]

If something like an email needs immediate (of course a very relative term) attention I’ve got my phone. Otherwise I think waiting the few extra moments will give me to tools to deal with a situation more effectively.

Hasty Airport Purchase – Kensington Universal 70W DC Power Adapter

01/10/2009 - kensington power adapter

While I had power on my recent American flight overseas it was not via  standard jack and unfortunately was of the cigarette lighter variety – a plug I did not have in my bag.  Passing back through Heathrow yesterday I decided to check into the Dixons there and was sold the Kensington Universal 70w DC Power Adapter .  Like similar systems from iGo, there are a number of tips that work with various devices and Samsung was listed on the box so it seemed good to go.  Unfortunately, the Samsung NC10 is not a currently supported device so I have a sleek travel power adapter that’s worthless for my rig.  There isn’t even a tip for my Lenovo work machine so this unit is a total wash for me.

In theory it’s solid, but in practice not so much so…

I’ve gone Netbook

So I finally went netbook and got the Samsung NC10 which I am seriously loving after just a few days.  The amount of power that’s packed into such a small package is really quite amazing.  While the netbook category tends to be viewed as a cheap alternative, it’s really quite a bit more than that. The reduction in size affords an enhanced degree of mobility and I don’t feel I’m making much a sacrifice in order to get there … in fact I feel like it’s actually rather something of the opposite.

Over the past year I scaled my work laptop from a 15″ to a 13″ Lenovo X61 and the weight was a huge break on my shoulder and back.  The smaller machine runs about 3.5 pounds with the larger battery which also offered a longer range (~4hours) than what I found in the previous (T61) machine.   This small system has been serving me well.  The X61 does offer a weaker video card and which can’t play some of the videos we tend to embed in powerpoint for presentations.  Until the NC10, the X61 offered the longest unplugged time of any laptop I’ve used.  I know there are newer Lenovo systems that offer better specs but I don’t have any current ability to request an upgrade.

The NC10 on the other hand is my personal system.  I chose it compared to other netbooks based on the build quality, larger keyboard (93%) and 6-cell battery which allegedy can deliver close to 8 hours of battery life.  I gave the system it’s first real unplugged test this week and am very happy to report that the battery easily went through a day of meetings which started before 9:30 and lasted until 4pm.  There was roughly 30% left on the battery at that point which could have lasted about another hour according to the meter.  I was connected to wifi the whole day except during lunch when I left it on standby in our conference room.  That’s 6 and a half hours!!  With another hour to go it looks like 8 hours is actually a doable number.  I was running XP and the Samsung has a an custom power management application which is part of their standard install.  My screen was between 2 and 3 degress of 8 on the brightness scale.  The screen actually gets quite bright but is definitely not required for a day of work.

One thing I’ve immediately noticed about the NC10 is that the smaller size does not in any way feel cramped.  Swapping the Samsung NC10 into my bag for the first time I was very pleased to note the weight (~ half a pound) reduction on my shoulder.  While the 10″ screen is the current upper end of the netbook size range, it’s hardly massive and I felt worthwhile for the close to full-size keyboard as well as the potential for eye strain on the smaller system.

I’m going to upgrade the RAM to 2GB from the 1 that comes standard and may eventually consider an SSD hard drive over the 160GB one that comes standard as I think I could make do with less storage once I sort what OS I plan to run.  I’m currently triple booting the system between Windows 7, XP and OSX.  I’ll have some more to discuss on that shortly as well.  The trackpad does take a bit to get used to though I think that may actually be more of a personal thing as I’ve been trackpoint only on the X61.  The trackpad is shorter but wide so a bit of finesse and you can easily handle it.  Typing this on an airplane tray table is quite comfortable and fortunately the guy in front of me has not reclinced (coach on Finair).  Overall this machine is really quite remarkable.  I’m loving the
access, responsiveness and really can’t think of anything negative
about it.  I know it’s a bit more than quite a few netbooks out there, but even after paging through the CES announcements I’m not feeling like anything really beats the range I’ve got.

I’ll have to see how far I can push my use into regular business life.  I’ve yet to install any office suite so some attachments — powerpoint in particular are impossible to review or edit.  At least google docs can easily handle word files.  I suppose I can always install office or open office if I feel compelled.

Dear AT&T – Why is a modem locked??


Kevin Tofel brought a new 3G modem to my attention today and I got very excited about the possibilities as it supports Tri-band HSDPA (850, 1900 and 2100) which would work in my global travels.

It was impossible to tell from the AT&T site whether the device was locked so I picked up the phone and called it in. After confirming my identify multiple ways to the customer support agent, I was placed on hold while she checked things out. She reported that the modem was able to take additional SIM cards which was promising, but given it took a few tries to explain things to her, I was honestly not very confident with the information. Well, I just checked it out at an AT&T store on my way to the train and was told that in fact the device is locked.

With mail-in rebate the unit is free which is what made it so attractive, but there’s no way I’m paying international data roaming charges regularly. I would love to know why something like a USB modem is locked by ANY carrier. In this case I would potentially be signing up for a 2 year contract which includes a $60/mo plan. Whether I actually use the service or not I’m committed to the contract and they get the money.

Why would I also be required to use their SIM when traveling overseas … and actually how is this thing even locked? This policy just cost AT&T a sale and 2 years of data revenue.

Data settings should be locked to a SIM

Do you use more than one sim and more than one device? If you do then I would imagine you’ve also experienced the pain that’s associated with re-configuring EVERY data-centric application to a new access point each time you switch!

Why can’t phones be smarter to see that once the SIM has been switched the prior preferred AP is ready to be used. Voicemail is the only function that auto-programs itself when you switch .. While I certainly appreciate this effort, it’s quite minor as my usage is at least 90% data.

Given my travel as of late, I see this all too regularly. I switch my phones based on where I can take advantage of the 3G services and to avoid incurring personal roaming charges. Why can’t mobile devices support this with smarter switching capabilities?

T-Zones needs to be taken out back and shot

I have two active phones – A Nokia E71 running on an ATT SIM and an N96 running on a T-Mobile SIM. Because the T-Mobile SIM was initially provisioned for Blackberry service it seems to only have access to the T-zones access point which absolutely sucks. For starters, you can only have two simultaneous connections which means a multi-tasking device like the N96 (or any other N or E Series) bumps into this limit REGULARLY. In ordr to proceed past the warning about reaching the maximum number of connections, you must first request that an “offending application” stop doing what it was doing in order to try again in your current app. I would not be exaggerating to say I see this within 2 minutes of active use and continuously thereafter. WTF?!?!?! I never noticed this when the SIM was in the Blackberry and I’m guessing that because you pay such a premium for Blackberry data service it does not count against the two connections. Additionally the Blackberry really does not actively multi-task so it’s quite difficult to get two things competing to connect on the access point.

I’m aware this should be resolved with a change to my service agreement, but am unable to make those changes myself as the SIM and device are part of corporate plan. Regardless T-Zones is really a poor excuse for a data plan access point. People are using more not less. The limit should be the volume of data, not the way in which you connect.

A DUN Good Travel Companion

29/10/2008 - Nokia CA-100

I’ve been traveling rather extensively for the past month and it’s not always easy to find a WiFi hotspot which is not that much of an issue when you have a DUN capable 3G mobile. The Nokia CA-100 accessory (above in action) is a killer addition to my gadget bag as it uses my laptop’s power and charges the phone while it’s providing connectivity right back.

The Nokia CA-100 is designed to charge from USB to the Nokia mini-plug. It works with all of my gear which is quite excellent as I usually have an assortment on hand and it’s great to be able to top up without looking for a plug. As you can see, I have not even unbound the cord. The shorter length has been suiting me just fine and the whole thing closes back around itself making it very easy to carry around.

29/10/2008 - Nokia CA-100

I’ve wanted one of these for a long time and it took a trip to Finland to finally see it in an electronics store. For some reason it’s not easy to purchase at a Nokia Store in the US.

Continental’s Mobile Boarding Pass

When I was confirming my seat earlier in the week with Continental I saw there was an option to get a mobile boarding pass and I decided it would be pretty cool to go paperless and signed up to receive my boarding pass on the phone. The way it works is that you get an email with a special link to your boarding pass which then must be displayed on your phone or PDA. I’d seen mobile check-in opportunities with American and Luftansa recently but nothing quite like this:

mobile boarding pass

What you are looking at is a poorly merged set of screenshots from the E71. I wiped out my frequent flier number and the trip confirmation code, but otherwise this is what you get. The QR code was scanned by the TSA at security with a handheld device and I made sure to mention to the next TSA team that my boarding pass was my phone since that had to pass through the larger scanners … No problem and I walked right through. At the gate, I think I was the first passenger to present a mobile boarding pass to the particular gate staffer as he had no idea where to put the phone to scan it in the table-top scanner. His colleague showed him you just place it on the base and a moment later I was checked-in and on the jetway.

I hope more airlines start offering this service because one less thing to deal with is a benefit when you are traveling. I always have my phone and it was very easy to simply show the screen instead of fumbling with a piece of paper.

One tip for Nokia users … I’ve had bad coverage in airports previously and was not going to take any chances with boarding and security process so I used the ever helpful but easy to miss “Save this Page” feature of the S60 browser. Once saved, I simply navigated to my bookmarks, went into the saved pages folder and chose my boarding pass.