The Best Customer Service Letter Ever

Just go read it.

Richard Branson apparently called the guy personally and invited him to particpate in meal planning as well.  I would be pissed to find such garbage on a long haul flight like this too – especially for a high end airline like Virgin.  Seems they’ve taken the right steps to keep the customer and won some fantastic press as a bonus.  Well played.

2 comments for “The Best Customer Service Letter Ever

  1. 1/29/2009 at 11:28 pm

    Wow, just great! “Just look at this Richard”

  2. 1/30/2009 at 4:28 am

    Wow, just great! “Just look at this Richard”

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