So an interesting thing just happened …
I was reading about PulpFiction on Erik J. Barzeski’s blog and asked a question about the demo terms in a comment. He responded and we had a brief dialog until another reply of his came with some seemingly unprovoked attitude.
Jay Allen actually responded to it before I did. He and I are essentially on the same page with the thinking that a more full demo might be helpful rather than limiting the app to 10 feeds. All the decisions are Erik’s to make as it’s his product but the feedback Jay and I were providing seemed to represent a different user based opinion. Erik was clearly against a time based demo, but is also seemingly against any discussions about options or even hearing feedback on the decision.
Since comments were open it seemed that Erik actually wanted feedback on the post he made…However, a later comment I posted confirming my view with Jay’s and questioning Erik’s attitude a bit was deleted. I’m sure my last comment will also be deleted.
What you do on your blog is your call, and what I do on mine is my call. Though in this case Erik’s blog represents not personal matters but a pending commercial product. Based on the way in which I was handled by Erik, I am infinitely less likely to try, write about and certainly not buy any products that he represents. I am also now much more likely to tell others about the bad customer experience as I am now. Freshly Squeezed Software, might be developing the best newsreader for the Mac ever, but I plan to stick my my trusty copy of NetNewsWire. A basic sense of respect and understanding is all it takes to build customer loyalty. It’s quite easy to shift that in the other direction and build up a wave of shit against your products or company.
