Cablevision – ABC = No Oscars and Millions of Pissed Consumers

We’ve officially lost ABC on Cablevision today.  Thanks Disney.  Aside from the Oscar blackout tonight, which upsets my wife more than anything, we’ll lose access to Lost as well the only other show we care about on ABC.

The question I have for ABC is this … If it’s really about the money, how are you able to justify the efficacy of the ads sold for the Oscars with such a substantial portion of the NY Metro removed?  Charging for what’s available for free over the air (if we all hadn’t switched to digital) is ridiculous and you should be ashamed.

The Apple Store Experience – Impressive as always

Over the weekend I took my brother in law to the Apple Store in White Plains to pick up a new MacBook and I was struck by how much of an impression it made on him.  The things I take for granted because I already know a fair bit abut technology and have spent my share of time in various Apple stores are simply not the case for the more normal consumer.

Henry was amazed at the in-store engagement – classes, questions, and purchases all around.  We flagged an employee to help him and Erick was more than happy to help Henry finalize his selection and even added in a printer.  Check out was the usual impressive event as well … no line.  The same store rep fired up his iPod touch, scanned the barcodes of the macbook and printer and swiped Henry’s card.  Henry was amazed as he signed the screen and his email receipt was sent.

I’ve had this experience quite a few times for various purchases and it still amazes me too.  Apple has enabled the point of sale to be everywhere with effectively everyone in the store able to take your transaction.  If you’ve purchased before the receipt is in your inbox before you leave the store.

JetBlue Fails Their Own Digital Savvy Test

This morning I read about how JetBlue used Twitter to try and test the agencies pitching for their business.   I think it caught my attention as I had a Jet Blue flight booked for later in the day …  Well fast forward a few hours to that time and suddenly I’ve got a reason to reach out to JetBlue about my family’s experience today.  It wasn’t great.

On the way down to Florida, we were booked in 4 seats in row 1 and our last seat in row 18.  Not exactly stellar and something only a computer would do.  We had to actually forfeit the row 18 seat and checked our car seat once on the plane in order to make sure the whole family stayed together.  Traveling with three small kids can be stressful and not being together only amplifies the potential challenge of keeping everyone calm.  JetBlue has said (via the flight attendant) that they’d be looking to reimburse us for the lost seat … I guess we have to wait it out on that one.  I didn’t tweet it, but I’m posting it now.

Today was our return trip and while our seats were booked together, we were in the back of the plane.  Not ideal, but certainly acceptable -being together was the most important detail.  While waiting around for the boarding call, I tried to see if we might move forward a bit (we were booked 2 rows from the back).  I waited patiently and politely and stood quite when a passenger was called up from the back of the line to be helped first.  Her issue was apparently far too complicated and used up any available time for me.  Instead we got a gruff, there are no seats to move around (after the passenger ahead in line moved).  OK …

About 5 minutes later the pre-boarding call was announced and we immediately made our way over to the gate door.  The JetBlue attendant looked at our boarding passes and gave us an earful about not coming over sooner for the pre-board even though she had literally just announced it.  Instead of letting us on the plane, we were asked to stand to the side while other rows for main boarding started.  There were at least 3 other families who also found the same experience and all were surprised to find that there wasn’t a pre-boarding and that we were being scolded for not respecting the call (that had just happened).

I’ve traveled far too much to know getting angry with the person behind the desk never leads to anything good for you, but man the families were livid.  We all have small kids and definitely need more time to get on the plane, deal with car seats unpack etc.  Not today …   My family was cool.  We got on board eventually and I was able to get the car seat belted for my son, but one of the other families ran into an issue and started to get quite nervous about securing their child safely.  Joe (real name) from JetBlue came over to help but got testy with the nervous parent who was certainly pushing to get things resolved.  We heard Joe scold the dad by saying “I don’t come to your office and tell you how to do your job, so don’t tell me how to do mine.”  I can’t help but think that extra time we all wanted during pre-board would have been exactly what we needed right then.

Back to the original tweet test … I tweeted this as it was happening today – twice.  JetBlue?  No comment today … tomorrow won’t matter.  Let’s not forget this social media stuff is a two-way street, JetBlue.  Looking at you, @martysg.  Comcast and Zappos don’t need #sneaky hashtags, they pay attention and respond within a reasonable amount of time – sometimes surprisingly fast.

How Google Won the #brandbowl

Unlike the vast majority of crap that ran last night, Google delivered an incredibly focused piece for the Super Bowl.  The ad is simple, shows off the product and keeps the brand on screen for the entire time.

The post-iPad digital home

I’ve been thinking about the potential impact the iPad will make on my home and there’s a natural progression for a certain hobby of Apple’s which of course is AppleTV.

If the iPad succeeds at becoming the predominant home use system as I believe it easily can, it could really be an “instead of” not an “in addition to” sort of thing.  Let me explain …

Apple is positioning the iPad as a third device category which it definitely is as they’ve laid out the initial plan.  Once it arrives though, the amount of time my MacBookPro is going to get at home will be quite limited.  Currently the MacBookPro sits on my desk fully wired and connected to an array of devices.  I’ve got 3 hard drives, a slew of USB widgets and a second monitor.  Our home media collection streams via an AppleTV connected through our whole house AV system and enables music to stream anywhere and video you reach any tv.  The AppleTV is the set top box and my MacBookPro is essentially serving as an overpriced NAS.    When it’s time to do some photo or video processing I do need the Mac, but that’s something I do occasionally rather than daily.

The AppleTV or some revised iteration (Mac Mini home server edition?) combining network connected storage and speed could easily replace the Mac and sit on a rack in a closet hosting our personal cloud.  While the AppleTV works well, it’s been restricted based on lack of attention.  The iPad’s sync capability needs to be adjusted slightly to accommodate wireless sync, but as that’s already something AppleTV handles easily it should not be too challenging a change.

How might this all this all start to work together?

  • When I walk into the home and connect to the network, the iPad would know to sync with my home automatically.  Any media captured, files created or changed would automatically push up to the system waiting at home and the network would also push new content found (podcasts downloaded, pre-ordered new content etc) back to me keeping both sides current.
  • Other iPads would also be notified and could suggest we exchange mutual files based on tags of each other (faces from iPhoto, shared playlists, calendar updates, “digital fridge notes” etc)
  • While in the home, we’d be able to move media fluidly between screens.  Watching a video on the TV, but want to continue it in the home office or bed?  No problem, the iPad easily receives the stream and lets you continue where you left off.  Music could be handled in the same way … someone wants to watch a video in the family room when you are listening to music, simply switch the stream over to the iPad.
  • Apple’s Remote app for iPhone is a nice but limited suggestion on how home media control might work given the smaller screen of the iPhone.  With the iPad, you really can have a substantial view and control of what’s playing across various rooms in the home.

This is of course my “limited” future vision for how these things might come together, but I think speaks to the reality we could be living in as soon as later this year.

Configure Safari for Apps

Configure Safari for Gallery

An interesting development within the .Mac Gallery App for iPhone is the ability to configure the iPhone to redirect activity to the app over the browser.

I could easily see this evolving quickly to include all kinds of apps that can deliver a richer experience over the browser.  If you are a publisher, this seems like a no-brainer.  The New York Times showed off their swanky new iPad app this week and I would certainly want to direct traffic to that once installed.  The mobile web is great, but the richer experience of the application is much more compelling.

The potential for a brand to earn greater traction within their app just by tweaking an existing consumer behavior – clicking a shared link in email –  is quite high in this case and something I definitely want to consider for client engagements we develop in the near term.

BTW – The Gallery app also includes  a friend feature which while totally manual in nature (adding people) is I believe Apple’s first real nod to social connections.

File Sharing on the iPad?

file sharing on the iPad

I was just enjoying a walk-through video from iLounge and noticed an interesting new preference for File Sharing.  It’s off by default, but I wonder if there’s some sort of adhoc webDAV built in so you can move files, sync and share.  Very interesting …

When unlocked really means locked

I’m psyched for the iPad probably getting a 3G model and already an ATT customer so I don’t really care about what I am about to suggest …

It occured to me in one of the many conversations about the iPad today that while the device is being sold and marketed as unlocked, it really doesn’t even matter.  With the new microSIM format you need to find a carrier that also offers this new sim card or you can’t use it.  The illusion of choice, end of story.

AT&T can afford to offer a very competitive rate on the data because there’s no other option.  It’s actually pretty brilliant marketing for both Apple and their pending carrier partners.

iPad offers a clean slate

iPad

What is the iPad?

On the surface, the iPad is a larger iPod Touch.  What it represents however, is an opportunity for considerably more.  While tablets have been tried many times and failed, Apple is leading the curve of thinking with a very new approach that solves against emerging consumer technology needs.  Instead of taking the failed routes of the past and forcing a desktop computing metaphor into a touch-based interface, Apple has instead evolved the mobile phone experience developed for the iPhone into a broader experience.

It’s easy to see the form factor and initial core apps as just larger format iPod apps, but the extra speed, enhanced multi-touch controls, 10-hour battery and larger size reveal the potential for Apple to extend into a few possible areas.  All day connected access in an ultralight and slim form factor is very strong base on which to build.  As much as we tend to use our iPhones now the experience will only evolve substantially through a more immersive and engaging platform like the iPad.  Size matters.

Apple has clearly covered their core mobile applications, but provided all the cues on how to enhance applications from the iPhone into the iPad format.  Using the new enhanced gesture controls and UI components a standard for handheld computing can quickly and consistently evolve.  The core suite of multimedia functions combined with an enhanced (larger & faster) browsing experience and the iTunes Store ecosystem for content delivery and management make for a robust out of the box experience.  In typical fashion, Apple has thought through the entire user experience.

With iBooks, the iPad handily defeats the Kindle DX even with fewer launch titles.  The recently announced Kindle API will have to combat the inertia from what Apple has already earned with 140,000 (compatible) applications.  Apple’s battery life (claim) removes the perceived limitation of color screen ebook readers.  The lower than expected screen resolution and pixel density may have some eye-strain impact, but we will have to wait and see if there are any true complaints or issues.

On first glance the lack of both a 16×9 format screen and an HD output may seem like critical oversights, but seeing how Apple is crafting a new category, it’s easy to see why they are actually very smart choices.  The iPad’s Pixel-doubling screen technology enables the vast library of existing iPhone apps to work automatically and why would we want to play HD video from the iPad to an HDTV, when it’s most likely going to remain in our hands for multi-screen consumption.

Pricing is very competitive and considering this is likely to be a 3rd mobile device following a phone and laptop, it needs to be.  Apple announced that all iPads will be sold unlocked unlike the iPhone, so regardless of whether there’s a carrier deal in place, there’s little risk for an international purchase.

What’s particularly interesting for the iPad is what lies ahead.  A new category means the opportunity for new use cases.  Many companies have envisioned how the digital home or office will evolve and Apple has provided a clean slate on which to ponder new opportunities.

Please don’t turn location updates into info spam

As more people start to use location services like Foursquare  Gowalla we are starting to see an influx of I’m here posts across Twitter and Facebook which is annoying but more importantly carries no value.

In my own usage I find that the pure check-in action stays within the location network.  Anyone who’s linked to me there can see that as desired.  By choosing not to share that simple pin on the map claim, I’m doing two things … not sharing my location directly and reserving the attention any social network friends might have for something I actually have to say.    If I have something to say about the location I’m in, I might choose to push that out to both twitter and Facebook as an update to add a bit of additional context to what I’m doing.

Location should be something of interest.  When we can connect to each other in a meaningful way, things get interesting and should add value to the potential of our conversations as well as lead to potential experiences.

Nokia offers Free Navigation to everyone

Nokia free navigation

Today Nokia announced Maps with free navigation for everyone which is a very big deal.  Previously the only way to get turn by turn navigation was to buy a Navigator device. Nokia had offered free trials of the navigation service on most newer mid to higher end devices but to put it all out there is a very powerful offer.

The goes beyond just the turn by turn piece and includes all the premium content within Maps – again a very cool and substantial detail. You now have full access to all the premium content:

  • Free Drive navigation
  • Free Walk navigation
  • Free maps and map updates
  • Free Events guides
  • Free Lonely Planet guides
  • Free Michelin guides

When Google first announced Android 2.0 would include free navigation it was a bold move, and became an instant black eye for everyone else.  Nokia’s initial response with the 5800 Navigation Edition was pretty limited by comparison while today’s play is substantially more bold!  I’m sure this was not an easy pill for management to swallow given Navigation is one of the larger revenue generating services.

Nokia’s reach and share is still larger than anyone else’s and I expect others to follow suit as a result.  Consumers are now going to expect navigation as a standard feature of a smartphone – in the same way maps previously was.

Where’s the Gmail on Blackberry experience?

Email and PIM functions on the Blackberry are stellar. Dare I say the best actually. I’ve used a slew of mobile devices and the sheer speed with which you can cut through inbox clutter is unparalleled.

I should qualify that point by saying I use a corporate issue device running on BES, not the consumer version. When it comes to the consumer mail experience I’ve consolidated my email within Gmail and sadly that’s where I’m finding some cracks in the foundation … I can’t tell whether this is a Blackberry or Google issue, but Gmail on the Blackberry is lacking thanks to one substantial detail – there’s no IMAP.

Gmail easily pushes to my device and often arrives before the Gmail screen even has a chance to refresh. The problem is that there is no reconciliation … at all. Thanks to POP3 access I have to manage my mail in two places which I’ve been tolerating because I want my mail, but loathe.

Currently trending on Foursquare

@foursquare Trending Now

This is a very cool new way to show the live nature of the service …

This used to be what I had done in a particular area but seems to be
expanding quite nicely to include the broader population.  With a check-in happening  every second, this really becomes a real-time view into the world around you.

Foursquare currently works via app on iPhone, Android, Maemo and soon Blackberry. You can check-in via mobile web as well if you like. The latest update even let’s you (finally) check-in via GPS, so you no longer need an exact address.

How do you define an active user?

mocoNews reports today on Nokia’s positive growth in “active” Services users, yet also reveals a dirty little secret about about how companies claim to count who’s active.

But this is only a small silver lining to a bigger cloud: the company counts as active users every consumer who has used a service just once over the last six months. And considering that there are an estimated 1.1 billion Nokia (NYSE: NOK) users worldwide today, this is a far cry from critical mass.

Nokia is far from alone in how they report numbers like this. It’s obvious why companies do this – it makes things look better. But it’s total BS.  There’s likely to be a considerably amount of float in this calculation for users who trial and never return … consider the services bundled with new devices as an easy example.  Try Maps with Navigation for that 7-10 day trial but then never use it again.  For at least half the year that batch of new sales considerably bumps the base figure and if you continue to push out bundled “solutions” you can game the services figures.  I doubt that’s really the intent and I’m not trying to be completely harsh, but come on this is just BS!

I can’t imagine building a relationship with people who use your product an average of  twice a year.  Good luck with that retention plan …