Google’s sense of design for the future

materialdesign_introduction

It seems almost crazy to see a massive piece on Google design given the history but if you’ve been using Android recently you’ve probably noticed some great things. I’ve discussed the differences between iOS and Android quite a few times and the more you use things on both platforms the more things that might seem like small details start to add up …

Examples like these happen everywhere in iOS, and they’re painfully obvious when compared to Lollipop, the latest version of Android. There, your notifications appear in a drawer, again from the top of the phone. But every one takes you directly to an action inside an app, making it foolproof to get into maps or Uber or Facebook. There’s intelligence behind what you see: A algorithm that invisibly figures out what notifications are most important to you, and serves those up first. There are hardly any chances to swipe wrong. You won’t end up in a place you hadn’t expected. In so many places, Android is so much more logical, the details so much more alive. Tapping any button sends a wash of color across the screen, like a ripple across a pond—a smart way of underscoring your taps, while hiding the teensy bit of lag that occurs as you wait for app to response.

Such attention to detail used to be Apple’s thing. Today, that distinction falls to Google. Unveiled last year, Material Design—Google’s evolving design language for phones, tablets, and desktop—offers relentless consistency in interactions; invisible rules that govern everything, so that every app feels familiar; and beauty in the service of function. It’s why so many designers will tell you, as they’ve told me, “I just like Android better.” Whereas iOS is still inching along without improving much, Google is creating a coherent, unified language that easily scales across phones, with enough flexibility to jump to watches and cars. “It’s not even about composing a UI in one place,” says Nicholas Jitkoff, who helped lead the creation of Material Design. “It’s about composing interactions from one device to the next.”

FastCo Design

When I woke up this morning there were over 100 notifications on my iPhone lockscreen from Google Photos which is processing the 90,000+ photos uploading from our home computer.  There were quite a few additional bits from other apps like email and news I use but a single action of opening / unlocking the device and they are all gone … Forever. On android things are nicely packaged together and importantly are not destroyed if I swipe in or act upon a single piece.

IMG_1670

The considerations that have evolved in Material Design and that consider to evolve are very clearly focused on the ever changing waybin which we use our devices. It’s easy to say there is copying going on between the two key platforms but that misses the important nuances that really highlight the focus Android has on enhancing the real user experience.

Google Smart Lock passwords for Android in action

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Last night I updated my I/O Nexus 9 to Android M and as I was getting things configured I saw this … Which is a pretty magic moment for app login!  My Chrome sync had brought my login to the app which was just ready to go as soon as it loaded. Very cool!

How to improve Google+

Google+

While I found The Verge’s post interesting and agree with their suggestions the one thing I find missing most of all is sharing INTO G+.

Right now it’s impossible essentially from any 3rd party experience. It’s 100% absent on iOS and possible only from the system share intent on Android which is great, but there’s much more … content we consume all around the web can’t easily find it’s way onto G+ from apps and extensions in the same fluid manner as, well every other social property.

More here – How to improve Google+ immediately | The Verge.

Having a huge tech fail day

My day started last night actually after midnight as the Nexus 5 (active only for a few hours) decided to freak out. I was suddenly unable to login to Google+ or Hangouts. Google sync started to freak as well with inconsistent sync to Calendar and a bunch of other things.

This morning I fought the phone a bit before finally conceding to a full hard reset at lunch wiping the phone for a fresh start. Sadly as soon as it started back up hangouts prompted with its error and G+ continued to block me. Sigh. No resolution. I spent a bit actually speaking to Google tech support (yes, it exists!) But they were fully stumped as well. I’ll have to wait 24-48 hours apparently for a response and a potentially new device.

Thinking about other options to try and triage the problem I decided to change my account password which sent Chrome on my Mac, Google Glass (more to come) and my other devices into a tizzy. Glass only sorta connected back to my phone, required a reset as well (my guess) and then my other phone (N4) and tablet (N7) got all outta whack due to the account change. Now none want to connect appropriately and I seem to have lost app-based access to hangouts and Google+ on everything. Before I left work for the week the web worked and I’ll try again at home but on the train each device has seemingly lost it’s desire to stay connected. Oh and Google Now seems dead on the Nexus 5.

I’m at a loss. I thought this was some sort of device issue bit now it’s propagated across a few others making me think my Google account has partially corrupted. WTF.

Help …

Is Google about to offer sync’d SMS?

googlehangoutssms

I’m a multi-phone user. I carry two active phones (business / personal) and it’s difficult to manage the flow of messages via SMS across the two particularly if I leave my personal device on silent at the office or only take one for a particular time (like on my bike). A bigger issue is iMessage which was active on my (dormant) iPhone and until I deactivated it was the main channel for my family to text. Since I’m working multiple Androids currently iMessage is out and there’s no method to forward SMS effectively. Sure there are plenty of OTT services like WhatsApp, Line and countless others. I’ve been successful with a few people on Facebook and a few more on Hangouts, but if the screenshot above is accurate it seems Google might be looking to route SMS via Hangouts which would instantly solve this problem.

I know I’m not alone in looking for what seems like an edge case solution … there’s even an international code for forwarding SMS, but no carrier seems to use it. This cannot arrive soon enough!

via gigaom.

Standardizing the Second Screen Experience

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I love hearing that there’s a new industry standard being sorted by YouTube and Netflix to promote a more open second screen experience. Right now it’s a bit of a mess and you either go all in with Apple (AppleTV + Airplay + iOS) which only works in certain instances – though absolutely works, or you’ve got a set of considerably more limited options. The DIAL Protocol could really offer a very new opportunity for enhanced viewing and app utilization in the living room which is very exciting.

But there are other areas where DIAL actually goes beyond AirPlay’s capabilities. First, the obvious: AirPlay can’t launch any apps on your Apple TV. DIAL will also be able to detect whether an app is installed, and redirect a user to a smart TV’s app store in case it’s missing. Also cool: DIAL will be able to launch web apps on your TV, if the device supports it, which should add a whole lot of new functionality to connected devices.via GigaOm.

Even more interesting is that it’s apparently already out in market, though quietly and waiting to be awakened … I’m surprised there wasn’t more (or any) noise at CES this year … Sony, Samsung, GoogleTV, YouTube and Netflix are a strong start.

Samsung’s Likely Big Year

MG Siegler has solid POV on the potential for Samsung this year. I don’t normally quote this much, but for context …

Not only is it bigger than Apple from a revenue standpoint, it’s almost twice as large as the three other “horsemen” combined ($190 billion versus what should be about $100 billion for Amazon, Facebook, and Google in 2012). And unlike Amazon and Facebook which make little or no profit, Samsung is hugely profitable. $12 billion in profit for 2011 should move closer to $20 billion in 2012. That’s not a ton compared to Apple ($55 billion in profit in 2012), but it should be roughly twice as much profit as Google pulls in for the year.

But let’s forget the money and go back to Android. Samsung is so important and deserves a place with the other horsemen because it is the most important piece of the Android ecosystem beyond Google. And it seems that the company is at least exploring the possibility of taking a step back from that ecosystem, or hedging its bet. That could be the story of 2013.

Imagine Samsung, with 40 to 50 percent of the Android market, breaking away to focus on Tizen. Or perhaps more realistically, imagine Samsung forking Android for its own purposes while exploring the Tizen possibilities. Not only can the company afford to do it, there may be several incentives to do so.

Amazon is closing in on its own phone running a forked version of Android in a similar manner to its Kindle Fire tablets. The first iterations of that tablet weren’t great, but they’re getting better. And because it now has its own forked Android app store, Amazon is going to be in control of the entire ecosystem. Samsung has no such control if it remains a loyal Android partner.

Maybe it’s okay with that, but Samsung must be looking at how profitable Apple is as a result of its total control. Shitty mobile skins only give the illusion of control, Samsung needs to control the full stack. And given its position of power, the company has the leverage to do that if it chooses to.

And it’s not just an offensive imperative, it’s a defensive one too. Google continues to say the right things publicly about maintaining distance from its Motorola unit with regard to Android. Of course, it says this with the Google X phone project well underway. A true Google phone.

Perhaps it’s a project meant less to scare Samsung and more to fight back against Google’s true bane: its carrier partners. Or maybe it’s Google hedging against Samsung’s position of power. It doesn’t matter. The Google/Samsung relationship is starting to show signs of strain, and they’re only going to get more pronounced — exhibit A.

Beyond mobile devices, the hot topic for 2013 is the future of television. Most of this is focused around Apple with a little bit reserved for Google’s TV projects. But it’s once again Samsung that is already the leader in the space. Sure, it’s the old school (shitty margin) television space, but why doesn’t anyone think that Samsung can translate its success in smartphones here as well? It simply hasn’t really tried yet.

Perhaps that’s another part of the Tizen equation. Or maybe a forked Android will find its way here as well. But Samsung has a huge head start on Apple, Google and everyone else.  via TechCrunch.

Bloomberg’s report on Samsung’s desire to launch Tizen-based handsets to push away from Android is definitely interesting.  The initial product is apparently going to NTT Docomo in Japan which means we’ll have to wait here in the US.  Should Samsung decide to release a Tizen varient of the Galaxy IV later this year, most (Samsung) consumers would probably consider it the next generation Galaxy rather than focus on the operating system.  If Samsung can successfully migrate their existing apps and deliver against some of the core Google bits they are going to have a winning hand.  This is far from simple or a sure thing …

The future of TV is a big deal. While everyone is waiting for Apple to reveal their solution, Samsung already has massive scale, huge profits to accomodate risk (like Apple) and an existing ecosystem of devices along with a brewing selection of branded apps.  Now, it’s been pointed out more than a few times, that the current Smart TV market is a complicated mess and it’s also likely to be massively expensive to get the ala carte services we all want.

This week CES will reveal some likely candidates … let’s hope they aren’t just based on speeds and feeds … we need some connected systems here to make it all work and work well.

Twitter photo filters go live, but why?

When I learned via The Verge that Twitter’s long rumored photo filters were live for Android, I loaded up the Google Play Store and updated my app to snap my first filtered pic. The experience was certainly functional, but that’s about it.

I don’t ever snap pics from within the Twitter app to start so that makes it a long shot right from the beginning for my usage … That said, just adding a filter doesn’t really make a difference to limited sharing experience. Instead, Twitter seems to have released a very poor man’s Instagram – and right after Instagram decided to remove it’s twitter card-based sharing.

Unfortunately for Twitter, simply adding a filter to an image doesn’t change how sharing, discussion or notifications work within their system … all critical features elsewhere. Twitter is a very real time focused zone and that’s it’s real strength. There is limited if any threaded discussion (no real threads) and certainly nothing really orgainzed fashion at the core of the service either. By comparison, when I share a picture on Facebook, Instagram, PicPlz (now dead), Google+ or others you can create social engagement around that object. Twitter does make things easy enough to link to, but there’s no sense of activity on that shared piece and no real draw back to it from those who have engaged. Those last two pieces are what twitter needs to fix … Disposable stylized media was the easy part.

When the cloud works

I’m just starting a vacation with my family in an area with fairly limited connectivity. This isn’t a bad thing in fact it’s quite nice on many levels. The house we are renting has an incredibly slow but functional Internet connection which is essentially a satellite point to point from across the lake.

We’ve rented the same place a few times and this year found an AppleTV here which I’ve logged into for streaming music to the stereo, (very) slowly browsing Netflix and as I’ve just realized / remembered streaming a good portion of our home music collection via iTunes Match. We’d beamed some Spotify earlier while prepping dinner but it’s quite nice to have access to what’s yours as well. This is the first time I’ve connected my iTunes account on a new / random AppleTV and it’s quite excellent to see it in action.

At this point only Google an Apple offer such tightly knit systems. Amazon has much of this to provide as well but like Google lack the tightly connected hardware like AppleTV – even in its current hobby state – to make things this simple. Now that I’m logged in we can easily (bandwidth limits aside) stream “anything” on our collection purchased or not. The only restriction with Apple’s solution I’ve encountered is they do not sell an advanced package to upload / sync very large collections. Google Music seemed to enable my collection to upload but it’s nowhere near as easy to stream on a stereo here – or at home.

These services and general consumer knowledge of them are still pretty limited in use – compared to the more mainstream use case of an iPod plugged into a stereo though it’s not a hard concept to grasp … I’d love to even see guest access pop up as a feature … I guess that’s part of the Nexus Q when that makes a return. Could be an interesting fall …

Mobile Wallet format wars

First a bit of a disclosure. Through work, I have a business relationship with Google and previously MasterCard and over the past few years have spent a pretty considerable amount of time working on and thinking about payments. I’m don’t think I am biased but you can be the judge…

This week another consortium was announced to develop a mobile wallet solution. Merchants like Best Buy and Target (among quite a few others) are looking to develop a format and technology that would allow consumer payments within their stores. It’s not clear how this will work or even when it will arrive. Today it’s simply a press announcement.

Previously, we’ve seen quite a bit of press from Isis a joint effort between Verizon, AT&T and T-Mobile. While Isis has gotten some solid press, released their web site and some pseudo demo videos try also have yet to launch. Their proposed launch markets of Austin and Salt Lake City still wait …

While Google Wallet has been live for a year growth appears limited by only being directly offered through Sprint on about half a dozen phones. There’s a lot of opportunity for other carriers though the Isis partnership seems like a pretty clear obstacle until that at least makes it out of the gate.

There are other methods of paying with (tapping) your phone today but they involve the use of a sticker as a proxy for your card and in most cases do not offer any proper interface on the phone to receive back the transaction. An SMS is a start but is pretty lame by today’s standards.

Because the traction on NFC has been slow — and depending on which analyst you ask we are anywhere from 3-5 years from mass adoption — there are some rather interesting bridge solutions ready today that add technology into our traditional card mix. The two that get the most attention are Square and LevelUp. Perhaps PayPal deserves a mention here as well as they are pushing rather hard to break through the virtual barrier into traditional commerce. Though even with theor recent merchant deals it seems like a long road ahead. Both Square and PayPal offer dongles to accept card swipes but also have other methods like phone number (PayPal) or simply your name (Square). LevelUp uses the phone screen to present a QR code much like Starbucks does for it’s own system. While Starbucks an Square announced a recent deal (and investment) one won’t replace the other from what I’ve read instead you will simply have another option in store.

The payment networks and banks are also playing here with wallet tech they hope will be adopted though appears to be a very slow train.

And of course the elephant in the room is Apple. They’ve shown about 80% of a wallet in iOS 6 via Passbook. Like many people I’m hopeful that they will go all the way when the next iPhone shows itself in September. While Apple is likely to light a fire it’s unclear if they will stay proprietary or try to define the industry. It’s likely that we will see some quick arranged marriages following their announcements and the organizing committee is already forming.

The worst possible scenario and frankly the direction a lot of this seems to be heading is that the choices create a stalemate. There are already too many similar potential options and not enough differentiation both between players, but even more importantly from today’s way to pay. Unless an actual problem is solved or benefit added its like the industry is simply talking to itself.

Google’s passive approach to social

There’s been a lot of talk about Google’s forced integration of Search+Social and it certainly is a big deal. Personally, I have not found it to be invasive, nor have I found it to be tainting my results in a negative way. I like seeing that there are signals from my social connections around search as they offer pivot points or likely results in a more obvious way.

Outside of search the social methods including those around the core property are really pretty passively being applied. The +1 button is the lamest offender in this approach. Before Google Reader dropped Share in favor of +1, I used to be able to easy share my read items anywhere I wanted thanks to the feed of my shares being made available. These shares would post to Twitter automatically and drove a fairly decent amount of engagement for me over the years. Since moving to the +1, I have two options and they aren’t the same across mobile and desktop web experiences. On the desktop, I can share from Reader using the same keyboard shortcut (Shift+S) or choose to +1 something which prompts for a share onto G+ and via a circle of my choice. On mobile, where I do a fairly intense amount of consumption thanks to an extended commute I can only +1 something and this is where things really, well suck. The +1 via mobile serves solely as a limited bookmark and saves content links onto my Google+ profile on the +1 tab. This mobile +1 limitation applies to any item on Reader or on a publisher site. There simply is no real way to share into Google+ directly from a mobile experience. On Android, you can use intents to open the share prompt and drop things into Google+, but the limitations again are quickly revealed. Unlike many other services, the Google+ mobile application (on iphone or Android) is incapable of traversing the link to provide any sense of context to what’s being shared. This means your post is just a lame mess. I can’t imagine the goal here is to have us save things in lists via +1. When was the last time anyone visited this tab for a contact let alone themselves? It’s an island of content — the least social you can be. There is no feed available for these items and no way to share them through any additional channels which frankly ends up being pretty de-motivating.

Another red headed step child of the Google social experience is Latitude. This has also remained something of a disconnected island within the ecosystem and I question why we should choose to use it. Google recently added the notion of points and a leader-board to check-ins as well as a proactive prompt to remind us to use it (on Android), but it’s hard to see why you would. The leader-board is for your latitude friends only (a sadly small group of early adopters in my case) and there’s no sense of what the points are used for – at all. There are no badges, no connection to merchant locations for offers. The prompts are even a bit aggressive. It’s also interesting to see that while I can share a check-in quite easily into a Google+ circle, a location appended to a post on G+ does not link back through Latitude. One way?

Right now, Google+ allows neither the syndication of my activity stream (ala Path) nor the ability to aggregate activities from the broader web (or even the Google system) like Facebook. As much as I want to use Google+ and enjoy the general engagement there, I find there’s an incredible amount of friction to use it. Social should not be hard.

PS – sharing this post into G+ also takes a few steps … sigh.

Apparently Consumers Don’t Trust Google or Apple With Mobile Payments

An interesting study from Ogilvy … and a not so surprising response given our historical payment relationships are with the traditional payment brands. Should be interesting to track changes here though as it’s quite clear that Apple and Google will both be evolving considerable solutions. Even though Apple has yet to formally announce payments, they already have over 200 Million cards on file and are ready to roll. With or without NFC.

via Adage

 

Google Sync For iPhone

I guess I knew about this, but had yet to consider why I’d want to switch my Gmail config over to Google Sync.  5 minutes later I can assure you that it’s the right move.

Thanks to Business Insider’s quick guide, you can setup sync for Mail, Calendar and Contacts which has immediately reconciled my years of .Mac BS sync conflicts and duplications in contacts and added a multi-calendar view as well.  Mail remains the same …

With the addition of Google+, I’m  deep in Google services and this just keeps it all nicely together. And no I don’t have any invites at the moment unfortunately …

 

 

 

Where is PayPal’s gateway to real world payments?

I just caught a post on Techcrunch that got me thinking about PayPal’s mobile strategy a bit … Apparently they’ve finally released a Symbian client following the long(er) standing clients for Blackberry, iOS and Android.

Apple and Google’s competing plans for NFC and the likelihood of competing payment services, you’ve got to wonder what PayPal has in store.  As the current leader in P2P and longer tail transactions, they don’t have a scalable solution for real world commerce.  PayPal is stuck in the matrix if you will.  Bling Nation has enabled tests with NFC tags, but that’s really a bridge to integrated NFC and if the dominant players are unlikely to allow access to the secure elements within their systems (where payment and security live).

The ISIS consortium has yet to announce a handset partner, only that Verizon, AT&T and T-Mobile will all work together with Discover and Barclay’s.   If the Google and Apple plans come forward as expected there will clearly be room for multiple payment options as both have devices on multiple carriers.  I did a quick search this morning and found a piece recently posted on Fast Company claiming instead of NFC PayPal will instead focus on QR via their RedLaser application …

EBay’s solution is the humble QR code: a cheap and common successor to the barcode of yore. Late last year the auction giant acquired RedLaser, an iPhone and Android app that lets smartphones scan QR and UPC codes on retail goods to compare prices at brick-and-mortar and online retailers.

Rob Veres, eBay’s General Manager of Redlaser, says that the company’s recent QR pilot program with Atlantic Records has already proven that QR codes can create leads and drive sales, but he believes what small businesses really want is rewards programs that work as well as major retailers’. “The big guys already have their loyalty plans, but smaller businesses don’t,” says Veres.

EBay plans to change all that by taking a loose approach to geo-targeted discounts. Instead of requiring people to physically show up and “check in” to get deals, as on Foursquare, Veres says merchants can instead stick QR coupons in advertisements around town. Once captured by a user, that QR code can instruct the user’s phone to show information about the shop or product, search for price comparisons or ratings, or even initiate a purchase over the phone’s data connection. [Fast Company]

QR is again a bridge … and while there’s been considerable adoption, device integration and ease of use has not fully reached mass adoption.  RedLaser is nearing 9 million users though so they are making some decent ground.  Until there’s mobile web purchase for retail (particularly smb) this is not going to go too far.  All of these plans lead to a wallet-like solution and you’ll want the full benefits not just a random purchase here or there.

So back to Nokia … I wonder if Nokia might end up being PayPal’s answer to the real world.  While Nokia has effectively stalled in this market they are still the world leader in market share and have suggested all future devices will include NFC.  They don’t have any public payment partners yet … Another option could be BlackBerry which has also said they will include NFC in future devices … again no payment partner here.

PayPal has evolved quickly, though they have stayed within the online realm.  Bump accommodates some limited real-world p2p, but nothing close to real commerce – at least not yet.  They’d better hurry as Visa is working back towards P2P with their own solution …

Google Maps now with Google Earth

I’m not certain when this change went through but it’s pretty cool to see Google Earth inside Maps itself.  Now if you hover over the Satellite option over in the top right corner, a new square floats out to let you choose Earth.  You can see it here:

Google Maps with Google Earth

You do have to download and install the Google Earth plugin for this to work but given how infrequently I think to use Earth vs Maps, I could see starting to get a lot of use out of the additional detail available.  Google Earth is actually very cool yet I always think to go to Maps first.

Tapping the more link under webcams gives you more options for things like bicycle routes etc.

 

Google Maps with Navigation

This past weekend presented my first opportunity to try Google’s navigation service which is built on top of Google Maps in Android.  As with most things in Android directions (walk, drive and transit) are well contextualized within many places.  This contextual awareness is definitely a key strength of Android as a platform …

Anyway, I was looking for a piece of AV gear and decided to try my nearest Best Buy which I found via Google Maps and then took the opportunity to use navigation to get there.  I’ve got GPS in the car already, but figured a live test would be good … and as my GPS in the car has maps that are 5 years old, I thought I might have better luck.

Navigation started right away and the audible directions were clear if not a bit robotic…. to be expected.  When it seemed like I was there yet with no sign of the store, I thought something might be wrong.  I tried my iPhone’s Google Maps which also reported (to be expected) the same information and eventually had to fall on my manly pride and ask for directions.  The address info on the map was completely wrong and while GPS steered me properly, there was no way to find the destination.

I eventually found the store, waited patiently and discovered they did not have what I wanted.  Time could have easily have been saved using Google Shopper, or perhaps even the actual phone. (the horror!)

On the way home, I again used the phone to navigate even though I knew how to go … this time however the route plotted was a bit different than the way out and I lost connectivity a few times (AT&T) and as a result the navigation became confused.  It wasn’t until my connection was restored that my navigation was again able to be used properly.

Two key lessons …

  1. Phones are fickle as GPS devices (still) required a live data connection even for plotted routed.
  2. Navigation systems are only as good as the data on the map.

I’d still recommend Google Navigation … It looks beautiful and the audible prompts are easy to follow.  It’s an amazing free addition …

Why Google TV?

I get it. I’ve been living the converged life for years. GoogleTV looks like a simpler version of boxee and seems to have a less than considered UI compared to AppleTV. It has search of course, but how are you typing that in? What about web addresses? Hunt and peck typing is a giant pain from 10 feet away.

Our house is completely wired. We have a media server for video – accessible from any screen. We have multiple HD DVR boxes which are centrally located and can be selected from any of our universal remotes. An AppleTV is also centrally located and is used for streaming music and the occasional movie rental. On rare occasions I flip over to boxee to steam a TED video but that’s rare.

My wife and kids use the media server and the DVR. If we rent a movie I usually take care of it and there has been limited if any interest in online content. There’s no perspective that anything is missing and no real interest in finding more. We are satisfied. I doubt we are the only household like this …

For supplementary online content the primary option is the iPad. It’s always around and available. GoogleTV like quite a few other solutions is solving a problem people don’t have. I’m sure we will all benefit from more targeted TV ads if that sales process works and is cost effective, but the reach is going to be quite limited for a while … Probably a long while too. Apps and widgets for TV are all still trying to be sold… people are not buying new TVs, adding set top boxes or lining up to get them.

Am I missing some secret sauce here?